Sprouts are officially my new 'go to' for houseplants! My only regret after placing my first order is that I didn't discover them sooner. I'm so glad I've found this brilliant little shop, and I'm already looking forward to growing my houseplant collection with them.
I recently ordered two Hoya Eskimos and an Alocasia Frydek. Unfortunately, due to the recent heatwave, the Alocasia arrived quite wilted and lost a few leaves during transit. This was completely out of Sprouts' control, but the way they handled the situation really showed how much they care about both their customers and their plants.
I contacted them on the day my order arrived, and they were incredibly understanding and immediately focused on finding a solution. They gave me the choice of a refund or replacement, and when I chose a replacement, they even sent me photos of their other Frydeks so that I could personally choose the one I wanted. They then arranged to send it once the weather had cooled down to give it the best possible chance of arriving safely.
The communication throughout the whole process (both after placing my original order and after contacting them about the issue) was fantastic. I was kept updated and knew exactly what was happening and when to expect my plants.
Both orders arrived quickly, the plants were very well packaged, and they were exactly as described and shown on the website. I've now had them for a few weeks, and I'm happy to say they're all thriving!
Another thing I love about Sprouts is the huge variety of plants they offer. Whether you're looking for rare and unusual plants, beautiful variegated varieties, or classic houseplant staples, there's something to suit every style, collection and budget. Their prices also make houseplants much more affordable and accessible, whether you're just starting your collection or are already an experienced plant parent.
I also really appreciate the added reassurance of their 7-day quality guarantee and the fact that if an issue does arise, they genuinely strive to put things right.
Their customer support is honestly outstanding. Jess was absolutely lovely, so friendly, understanding and helpful, and went above and beyond to resolve the issue.
It's so reassuring to find an online plant shop where you can buy with confidence, knowing that you'll receive great quality plants at reasonable prices and, if something unexpected happens along the way, you'll be treated with kindness and genuine care.
I couldn't recommend Sprouts enough, and I'm very excited for my next order! 🪴💚
